Course Curriculum

see the content below

  • 1

    What is ISO9001?

    • Introduction to ISO 9001

    • 1. Why ISO 9001?

    • 2. Customer Focus

    • 3. Leadership

    • 4. Engagement of People

    • 5. Process Approach

    • 5. Improvement

    • 6. Evidence Based Decision Making

    • 7. Relationship Management

    • Review and Conclusions

    • Introduction to ISO 9001 - Programme Notes